ROI Call Center Solutions is a registered US company that provides a wide range of customer support services. An outsourcing company that assists businesses in providing satisfactory customer service services, including response services, inbound teleservices, telemarketing and more. It has existed since 2008.
ROI Call Center Solution Overview
On the plus side, the company has a great and flexible working environment. However, the disadvantage is that there is no guaranteed paid leave and no sick leave.
In order to write this review, we have researched solid information about our services and the quality of service delivery. Many ROI call center solution reviews show that this is a good organization. It also clearly displays basic information, making your website attractive and intuitive. Read on to learn more about the company.
Call Center Solution ROI Pros and Cons
ROI Call Center Solutions claims its key benefits are helping its customers thrive in a competitive economy, satisfying customers by providing quality customer service, and reducing operating costs. In customer feedback on multiple online platforms, other ROI call center solutions experts include quiet and flexible work environments, flexible schedules for friendly colleagues and staff. Some also enjoy working and getting paid from the comfort of their own home.
Several current and former employees of ROI Call Center Solutions have provided negative feedback indicative of the company’s weaknesses. In the negative feedback online, we found several shortcomings: lack of paid leave and holidays, poor management that doesn’t focus on individual workers, and inconsistent employee promotions.
24/7 availability is the quality that makes ROI call center solutions a unique service for many businesses around the world. This allows you to satisfy your customers and help them succeed in their business ventures.
Services Offered
Call Center Solutions’ ROI services are clearly stated on their website. Here’s what to expect from our list of services:
- customer service
- response service
- chat service
- remote service
- Pickup order
- technical support
- generation of leaders
- help desk service
- remote marketing
- outsourcing
- inspection
- Upsell/Cross Sell
Account Login and Reservation (Sign Up and Login)
The company’s registration and login process is simple and fast. Required login ROI call center solution details include customer name, email address and contact information. The registration process is simple and you can log in at any time to create an account to access the service.
The ROI Call Center Solutions website impresses with the clear registration process. Unlike other companies that have complex registration procedures, this organization gives you ample time to register. Next, the ordering process is simple. When you need someone to help you place an order for service, we have a point of contact for human resources and customer service representatives. Finally, we found the company safe for clients with the potential to reset legitimate passwords. The company will contact you via your email to allow you to reset your password.
Pricing Overview
There is no useful information about ROI Call Center Solutions service charges. The company claims to provide affordable outsourced customer service, but doesn’t mention a minimum fee for the service. Also, there is very little information on how to pay the company. Most call center companies have various payment methods such as Scrill and Pay Pal, so you can use the same ROI call center solution.
From a financial standpoint, corporate security is uncomplicated. There are no representations of money-back guarantees or other warranties for the safety of our customers.
The only useful explanation we found on the website is that customers pay their customer representatives 85% of what they would pay a physically present employee to do the same. They also set minimum salaries for call center representatives at $10 to $13 an hour.
ROI Call Center Solutions: Contacts and Support
With more than 500 employees, the company provides support to customers from all locations. This guarantees customers a 24/7 ROI call center solution, 365 availability and adequate support. As a result, most users do not complain about availability or responsiveness to concerns.
Various options for contacting the company include live chat, email chat, and phone call. We have also provided general contact information, customer agents and human resources that our customers can contact anytime, day or night. ROI call center service hours serving customers are friendly and flexible. Customers can always ask them for help.
Call Center Solution Feedback ROI and Social Overview
We found that ROI Call Center Solutions Limited is not active on various social media platforms. On the plus side, they respond quickly to some comments from social media users. Couldn’t find a thread for the conversation on Instagram. However, there are some on Facebook, Linked In, and Twitter.
The company’s Facebook page featured a few short conversations with detailed feedback or comments from viewers. Facebook users do not actively engage in conversations because they do not seem to know the company well. Even though it started in 2008, it seems like a new company.
I also checked review sites like Trustpilot, SiteJabber and Reddit. Unfortunately there are no reviews done by this review company. Also, there is no relevant information to fill out in the ROI call center solution review.
Reddit reviewed several companies, including other call center services. Unfortunately, finding Reddit reviews of ROI call center solutions is not easy. We found Indeed.com reviews for the company overview and performance with a rating of 3.8. However, many sites have not investigated writing reviews for this company.
Call Center Solutions FAQ ROI/Secure and Secure
The company FAQ section is generally good as it has answers to all your questions. However, responses were not specific and did not articulate audience expectations.
Are ROI Call Center Solutions Secure? Unfortunately, there is no guarantee for this. In our privacy policy, we assert that the company takes reasonable steps to protect customer data. But they keep saying they can’t guarantee 100% security for customer data.
We cannot dare to speak of the security of our ROI call center solutions. Information about payment methods, refund policies, etc. is not provided. The company does not provide any clear guarantees as to the safety of using the service, so you may conclude that it is unreliable or unsafe. Anyone using the service needs research to ensure safety and reliability. This will help you know whether you can trust them or not.
Call Center Solutions Speed ROI
On the website, the company guarantees scalability to its customers. We promise fast and efficient customized service. We haven’t found any complaints about this lie on any platform. So we can trust the speed of the company’s execution. In today’s highly competitive marketplace, businesses need to know how quickly and efficiently they can access services, especially when dealing with customers.
Chapter 10: Call Center Solutions ROI Discount Codes, Coupons and Promotions
ROI call center solutions promote and advertise services and products through social media and send emails to individuals. However, I couldn’t find any relevant information about promo codes, coupons and discounts. So, there is only guarantee that those who use the service will be able to reduce operating costs and increase profits. Perhaps they will provide ancillary services to help customers save money.
The company website has a form that any customer who wants to get a free quote for their business can fill out.
There is no data on scholarship issuance for all categories.
Call Center Solutions ROI: Conclusion
4/ Simply put, I found ROI Call Center Solutions to be the average service provider in the market. Their website is impressive and well laid out. The list of services for inbound and outbound categories is well displayed. However, most of the promises they make are not reflected on social media platforms. Many people do not comment on their posts. This suggests that the industry may not have many customers, perhaps due to reliability or quality service delivery issues.
Also, there is not much information on the website. For example, service prices and discounts. So you don’t know how likely you are to pay to register and use the service. There are no reliable reviews for this company, but a customer rating of 3.9 is enough. They need to increase their social media engagement to show the quality of their activities and performance. We must also be transparent about pricing and other relevant information for our customers.
Alternative Services
Don’t be discouraged if you haven’t found a reliable ROI call center solution. If you want to work with the best call center companies for satisfactory service, we recommend that you check out other top rated call center options on the internet. Examples include Contact One, XACT, Intelemark, Wow 24-7, Unity Communications, and more. You can get many other alternatives cheaply, and it’s great to see your business thrive with outsourced customer support services from call center agents.